Custom Software Engineer Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow IT Operations Management (ITOM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary Architect, design, and implement scalable, secure, upgrade-protected ServiceNow WSD solutions. Lead modern workplace experiences (space management, reservations, workplace services) with strict CSDM alignment and platform best practices.

Key Responsibilities Solution Architecture: Design and extend WSD applications (Space, Reservations, Workplace Case, Visitor, Concierge) using App Engine Studio, Flow Designer, UI Builder, Now Experience, Scripted REST APIs, and IntegrationHub. CSDM &

- Data Integrity: Model workplace data per CSDM 4.0/5.0, enforce data governance, and integrate with Service Graph. Automation &
- Integration: Build flows using Flow Designer, Decision Builder, and IntegrationHub integrate with ITSM, HRSD, Facilities, and external systems (MID Server, OAuth 2.0).





User Experience: Develop Next Experience Workspaces/Portals with UI Builder ensure WCAG accessibility configure AI Search, Virtual Agent, Next Best Action. Security &

- Compliance: Implement ACLs, roles, scoped app protections, Zero Trust principles ensure GDPR/HIPAA compliance. Testing &
- CI/CD: Develop ATF test suites participate in code reviews, instance scans, CI/CD pipelines (Application Repository, Git).

Mentorship: Guide junior developers champion WSD best practices track ServiceNow product roadmap.

Required Qualifications Experience: 4 years ServiceNow development 2 years WSD/Facilities focus.

Platform Expertise: Scoped apps, Flow Designer, IntegrationHub, UI Builder, Now Experience.

CSDM: Proven CSDM 4.0/5.0 implementation.

Scripting: Advanced JavaScript (ES6 ), Glide APIs, secure coding.

Integrations: IntegrationHub, MID Server, OAuth 2.0.

Testing/CI/CD: ATF, instance scan, pipeline management.

Security: Robust access controls and data privacy.

Preferred Qualifications Certifications: CAD, CIS-WSD.

Service Graph

Connectors, Decision Builder, AI Search. Agile/Scrum, DevOps experience. Enterprise or regulated environment background.

📌 Custom Software Engineer - ServiceNow Developer (Pune)
🏢 Accenture India Private
📍 Pune