Company Name: VARITE India Private Limited

About The Client

Client provides information and communications technology (ICT) solutions. It offers a range of computing devices, storage devices, servers, networking systems, electronic devices, and allied products. The company also provides application, business transformation, enterprise and cybersecurity, network, and communication services.

Client offers 5G networks, network switches, optical networks, open networks, data center interconnect, electronic devices, air conditioning, software, storage, and servers. It markets products under the Client brand. The company serves various industries, including automotive, manufacturing, retail, financial services, transport, public sector, energy and utilities, and services providers.

It has operations in the Middle East, Europe, Africa, Asia-Pacific, and the Americas. Client is headquartered in Minato-Ku, Tokyo, Japan.

About The Job:

- We are seeking an experienced ServiceNow CSM/FSM Integration Developer with at least 5 years of hands-on experience in designing, developing, and implementing solutions across Customer Service Management (CSM), Field Service Management (FSM), and related system integrations.

- The ideal candidate will have strong technical expertise in ServiceNow development, integration patterns, APIs, and data modeling, along with the ability to translate business requirements into scalable and secure platform solutions.

Essential Job Functions:

- Develop the ServiceNow platform, ensuring that it aligns with the client’s current and future business needs.

- Configure, and customize CSM and FSM applications, including case management, work order management, dispatching, and service workflows.

- Develop custom applications extending the CSM and FSM module capabilities.

- Build and enhance B2B and B2C portals, CSM and FSM workspace components, mobile features, and task flows aligning with customer experience requirements.





- Configure business rules, client scripts, UI policies, flows, subflows, and workflows to support end-to-end service operations.

- Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Integration Hub, scripted REST APIs, MID Servers, and webhooks.

- Build reusable integration patterns and frameworks to improve data integrity and automation across the platform.

- Troubleshoot integration issues, optimize performance, and ensure end-to-end data synchronization.

- Ensure compliance with platform governance, coding standards, security best practices, and CI/CD pipelines.

- Provide post-implementation support, root-cause analysis, and ongoing enhancements for CSM/FSM applications and integrations.

- Monitor system health, resolve defects, and improve platform performance and user experience.

Qualifications

- 5+ years of ServiceNow development experience, with 3+ years focused on CSM and/or FSM.

- Solid understanding of ServiceNow architecture, data model, and platform capabilities.

- Hands-on experience with REST/SOAP APIs, Integration Hub spokes, scripted APIs, and MID Server integrations.

- Expertise in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, and UI actions.

- Experience configuring CSM capabilities (cases, accounts/contacts, entitlements, playbooks) and FSM features (work orders, scheduling, dispatching, mobile).

- Strong problem-solving skills and ability to work in an Agile/Scrum environment.

Preferred





- ServiceNow certifications - Certified Implementation Specialist in CSM, FSM.

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- CSM/FSM Micro-Certifications

- Experience with ServiceNow ATF, DevOps, or automated deployment tools.

- Knowledge of ITOM, ITSM, or ITIL practices.

- Experience with message queues, integration middleware, or event-driven architectures.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:

0-2 years

INR 5,000

2-6 years

INR 7,500

6+ years

INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 CSM / FSM- Technical Consultant (Bengaluru)
🏢 VARITE
📍 Bengaluru