Position : CRM Executive

Company : Sieger Spintech Equipments Pvt. Ltd.

Salary : ₹25,000 to ₹35,000 per month

Location : Arasur, Coimbatore, Tamil Nadu

Department : Customer Relationship Management

Position Overview

We are hiring a CRM Executive – Car Parking Systems to manage client communication, post-sales support, and project service workflows. In this role, you will handle inquiries from architects, builders, and facility managers, prepare system proposals and quotations, deploy field service engineers to installation sites, and manage all tracking and documentation in Salesforce CRM.

Key Responsibilities

- Customer Calls & Proposal Management:
- Handle inbound calls and inquiries from builders, project developers, facility managers, and residential welfare associations (RWAs).
- Coordinate with sales estimators to prepare and dispatch commercial quotations, budget estimates, and AMC/preventive maintenance offers.
- Follow up systematically with prospective clients and existing accounts on submitted quotations.
- Technical Query Escalation:
- Screen technical inquiries regarding site civil readiness, clearance dimensions, electrical specifications, and capacity ratings.
- Transfer and route complex structural/electrical engineering queries to the Product Head – Car Parking Systems for review and technical responses.
- Site Service Engineer Coordination:
- Plan, assign,



and coordinate field service engineers for site readiness inspections, parking system erection, commissioning, safety audits, and breakdown repairs.
- Track engineer movements across installation sites and ensure timely resolution of on-site issues.
- Collect, log, and verify field completion certificates, commissioning sign-offs, and service call reports.
- Dispatch & Shipment Updates:
- Coordinate with production and logistics to monitor the shipment of structural frames, hydraulic units, platforms, sensors, and electrical control panels.
- Send proactive updates to project site heads and clients with vehicle numbers, docket details, transit updates, and expected delivery schedules.
- Salesforce CRM & Reporting:
- Maintain up-to-date daily call logs, site service tickets, lead statuses, and customer records in Salesforce.
- Track warranty terms, AMC renewals, and preventive maintenance schedules within Salesforce.
- Generate weekly summary reports on open tickets, quotes delivered, and engineer utilization.
- Documentation Control:
- Archive and maintain all project documentation, including approved layout drawings, commercial quotes, work orders, dispatch notes, warranty certificates, and handover handbooks.
- Maintain strict document version control in line with Sieger’s internal quality standards.

Job Type: Full time Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (Coimbatore)
🏢 Sieger Spintech Equipments Private
📍 Coimbatore