What you will do

- Incoming enquiries receive every enquiry that reaches us website, email, phone, campaigns, referrals, portals — record it in our CRM the same day and respond to the client within the agreed time.

- Closing enquiries — own every enquiry you receive through to closure, irrespective of value — quotation, clarification, commercial discussion and work order. Pre-sales and the sales managers support you on technical or large requirements; the closure stays with you.

- Client communication — be the client's point of contact while an enquiry, proposal or order is in progress — explicit, correct communication by phone and email, and no client left waiting for a reply.

- CRM data management — own our in-house CRM as the system of record — accurate, de-duplicated data and a next action against every open item; coordinate enhancements and testing with IT.

- MIS and reporting — build and publish the weekly and monthly reports and dashboards on enquiries, pipeline, conversion and renewals — with the analysis behind them, not only the numbers.

- Follow-ups — run a disciplined follow-up cycle on every open enquiry,



proposal and order until it closes, and chase the internal inputs needed to keep it moving.

- Proposal management — own the proposal cycle end to end — proposals, quotations, BoQs, SoWs and RFP responses — and keep a register with outcomes and win/loss reasons.

- Repository management — maintain the central repository of proposals, orders, agreements and client documentation — naming, version control, indexing, retention and access.

What we are looking for

- 4 – 6 years in CRM operations, sales support, inside sales, pre-sales or proposal management.

- Hands-on ownership of a CRM or sales-management system.

- Strong MS Excel — pivot tables, lookups and dashboards; MS Word — a high standard of written business correspondence & MS PowerPoint - Business presentations.

- Excellent written & verbal communication in English.

- Exceptional attention to detail, and follow-up habits.

- Exposure to cybersecurity, GRC, IT services or B2B consulting is an advantage.

📌 Crm Manager (Noida)
🏢 Allied Boston Consultants India
📍 Noida