We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution. The candidate should be comfortable working in rotational shifts and possess strong communication and organizational skills.

Key Responsibilities

 Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.

 Handle customer queries, complaints, feedback, and escalations in a professional and timely manner.

 Update and maintain customer records accurately in the CRM/in-house software.

 Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.

 Monitor customer interactions and ensure all conversations are documented appropriately.

 Follow up with customers regarding pending requests, deliveries, returns, or service related concerns.

 Maintain service quality standards and ensure a positive customer experience.

 Generate basic reports and maintain records of customer interactions and resolutions.

 Adhere to company SOPs and customer service guidelines.

Required Skills & Qualifications

 Graduate in any discipline.

 1–2 years of experience in Customer Relationship Management,



Customer Support, Customer Service, or similar roles.

 Hands-on experience handling:

o WhatsApp Business o Email support o Calling platforms o Live chat platforms o CRM/In-house software

 Excellent verbal and written communication skills in English and Hindi.

 Strong problem-solving and interpersonal skills.

 Good computer proficiency and familiarity with MS Excel, Google Sheets, and CRM tools.

 Ability to multitask and work in a fast-paced environment.

 Professional, customer-centric, and detail-oriented approach. Additional Requirements

 Must be comfortable working in rotational shifts, weekends, and holidays as per business requirements.

 Ability to work independently and as part of a team.

 Immediate joiners will be preferred.

What We Offer

 Opportunity to work in a fast-growing consumer brand.

 Dynamic and collaborative work workplace.

 Career growth and learning opportunities.  Performance-driven culture with exposure to customer experience operations.

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience

- CRM software: 1 year (Preferred)
- WhatsApp Business: 1 year (Preferred)
- Email support : 1 year (Preferred)
- Calling platforms : 1 year (Preferred)
- Live chat platforms : 1 year (Preferred)

Location:
- Mumbai, Maharashtra (Mumbai, Mumbai Suburban District) (Preferred)

Work Location: In person

📌 CRM Executive (Mumbai)
🏢 One Day HR
📍 Mumbai