Key Responsibilities

- Handle customer orders from enquiry to dispatch.

- Communicate with customers regarding orders, availability, delivery and other requirements.

- Handle customer queries and coordinate for timely resolution.

- Prepare and coordinate billing / invoices.

- Regular follow-up with customers for pending orders, payments and other requirements.

- Coordinate with Sales, Production, Dispatch and Accounts teams.

- Maintain customer records and update CRM/ERP regularly.

- Prepare daily/weekly reports related to orders, enquiries and customer follow-ups.

- Track order status and ensure timely communication with customers.

- Handle day-to-day customer correspondence through email and phone.

- Maintain proper documentation and records.

Candidate Requirements

- 2-3 years of relevant experience in CRM,



customer support, order management or a similar role.

- Excellent verbal and written English communication skills.

- Good working knowledge of MS Excel and basic reporting.

- Experience with CRM / ERP software will be preferred.

- Strong customer handling and follow-up skills.

- Good coordination and communication skills with internal teams.

- Ability to manage multiple orders, queries and follow-ups efficiently.

- Work from Office candidate should be comfortable working from the office.

- Qualified, organised and detail-oriented approach.

- Female candidates preferred.

📌 Crm Executive (Faridabad)
🏢 Precident Private
📍 Faridabad