Key Roles & Responsibilities

 Manage customer relationships and ensure timely resolution of queries and complaints.

 Handle customer communications via phone, email, and other channels.

 Maintain and update customer records in the CRM system.

 Coordinate with the Sales, Production, Dispatch, and Accounts teams for smooth order processing.

 Track customer orders, deliveries, and payment status.

 Prepare CRM reports, MIS, and customer feedback reports.

 Ensure high levels of customer satisfaction and timely follow-ups.

 Support customer retention initiatives and build long-term client relationships.

Required Qualifications

 Bachelor's degree in any discipline.

 2–5 years of experience in CRM, customer service,



or client coordination (experience in the pharmaceutical or nutraceutical industry is preferred).

 Strong communication, interpersonal, and problem-solving skills.

 Proficiency in Microsoft Excel, MS Office, and CRM software.

 Ability to multitask and work effectively in a fast-paced workplace.

contact on (phone hidden)

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- Current CTC?
- Expected CTC?

Experience:
- CRM software: 2 years (Required)
- E-Commerce: 1 year (Required)

Work Location: In person

📌 CRM Executive cum Receptionist (Delhi)
🏢 Medglobe Therapeutics
📍 Delhi