We are currently seeking an experienced professional to join our team in the role of CONTACT CENTRE REPRESENTATIVE

Business: Intl Wealth & Premier Banking

Principal responsibilities

- Answers (or makes) phone calls from our customers in a polite and friendly way, instilling customer confidence and resolving customers issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate
- Acts as a role model for our Group Values and Behaviors,



supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

Qualifications - External
- Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment
- Excellent email writing and verbal communication skills.
- Good prioritizing, planning and organizing skills.
- Adaptable and flexible to change.
- Domain Knowledge required.
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced workplace is required

📌 Contact Centre Representative (International voice Process) (Bengaluru)
🏢 Allegis Global Solutions (AGS)
📍 Bengaluru