Job Title: Consultant

Experience: 4.5-8 Years

Location: Bangalore

Technical Skills (ERS):Site Reliability Engineering-New Relic

:

- Expert in creating solutions using New Relic One and deploying them to production to extract maximum value for the customer

- End-to-end execution and implementation of New Relic solutions on complex customer environments (On-Prem/Cloud/Hybrid Cloud)

- Involvement in projects requiring Current Relic solutions from inception and proof of concept to complete implementation

- Present and demonstrate Application Performance Management (APM) to prospective clients

- Understand customer challenges and coordinate with vendors for customized solutions if needed

- Understanding of application architecture with demonstrated root cause analysis (RCA) skills

- Experience working on Service-Oriented Architecture (SOA) and understanding of SOAP- and REST-based architecture

- Hands-on knowledge of alerting and incident creation

- Collaborate with teams to improve APM processes and tools continuously

- Develop and own KPIs to measure performance against expected business outcomes

- 3+ years of experience in NRQL

- Knowledge in planning, designing, and maintaining applications with tools like Docker, Kubernetes, Jenkins, Nginx, Linux, New Relic, and Data Dog

- Subject Matter Expert in enterprise monitoring, including APM, synthetic monitoring, browser monitoring, and log monitoring

- Experience in APM and infrastructure monitoring for hybrid business applications and infrastructure

- Provide health and performance reports, develop AIOps rules, and create alerts and custom dashboards





- Experience in creating workloads and user onboarding

- Effective operational support for various enterprise monitoring tools

- Assist application support teams in developing and deploying effective monitoring profiles for key applications and services

- Strong organizational, problem-solving, and analytical skills

- Proficient in NRQL and dashboards, including GraphQL API, NRQL builder, chart creation, dashboard customization, and data export using NRQL and PromQL

- Expertise in APM monitoring for Java, .NET, PHP, Ruby, Python, Go, C SDK, Node.js, and APM transactions

- Proficient in alerts and AI, including policy creation, anomaly detection, sources, workflows, muting rules, destinations, events, and incidents

- Expertise in browser monitoring, including page views, Ajax requests, session performance, JavaScript errors, page load timing, browser agents, and real user monitoring

- Experience in coding with Python, JavaScript, and Terraform

- Adhere to quality standards, regulatory requirements, and company policies

- Ensure positive customer experience and high CSAT through first call resolution and minimal reopened cases

- Participate or contribute to creating proposals and service improvement plans for business development

- Independently resolve tickets while meeting SLA requirements for volume and time

- Provide L3-level support for on-call escalations and manage incidents and problems

- Engage in value-adding activities such as knowledge base updates, training, coaching analysts, and conducting interviews or hiring drives

📌 Consultant (Bengaluru)
🏢 NR Consulting
📍 Bengaluru