Community Associate, Run Clubs

About India Running

India Running is where runners discover races, join run clubs, and find their community. Run Clubs is our newest feature, and the one with the strongest built-in virality. We've onboarded the first wave of clubs ourselves; now we're hiring someone to own it full-time and take it to scale.

What you'll do

Grow the club base

- Find and reach out to run clubs across India: LinkedIn, WhatsApp, Instagram, wherever club captains actually are
- Own the outreach pipeline end-to-end: prospecting, first contact, follow-up, conversion
- Get every onboarded club properly set up: profile, members, first event live

Learn from every conversation

- Run structured discovery calls with club captains, going past the surface-level “yes/no” to the real reason behind it
- Track and synthesize patterns across clubs: what's working, what's blocking adoption, what clubs are asking for
- Turn that into a clear, recurring feedback loop back into product; you'll work directly with the PM on this

Keep clubs engaged, not just onboarded

- Be the go-to point of contact for onboarded clubs
- Address what's actually stopping them from being active, such as payments, privacy, comms, and retention, and escalate what needs product or engineering
- Turn early clubs into advocates who bring in the next ones

Think in product and growth terms

- Know your own funnel (contacted, onboarded, active) and treat every stage drop-off as a question to answer, not just a number to report
- Spot the difference between an outreach problem and a product problem,



and push the right one to the right place
- Suggest and help test small changes, such as onboarding flow, messaging, and incentives, rather than only flagging issues and waiting

Own the number

- Track clubs contacted, onboarded, and active, and know your own funnel cold
- Report on what's driving growth and what isn't, without needing to be asked

What we're looking for

- You actually care about running or fitness communities; this shows up fast in how club captains respond to you
- You're comfortable with high-volume, high-touch outreach (DMs, calls, WhatsApp), and you don't get tired of following up
- You can hold a real conversation and dig past the first answer someone gives you
- You think in terms of funnels and loops, not just tasks; you want to know why a number moved, not just that it did
- You're self-directed. This role won't be closely managed day to day; you should want to make it grow, not wait to be told what's next
- You're comfortable evolving an approach as you learn, not just executing a fixed playbook

Good to have:

- Prior experience in community management, partnerships, growth, or ops roles with a robust relationship-building component, and bonus if that experience included any product or funnel thinking.

What success looks like A steadily growing base of active clubs, a tight and current feedback loop between clubs and product, and a playbook that keeps getting sharper because you're the one sharpening it, with the judgment to know when the fix is a better pitch and when it's a better product.

📌 Community Associate - Run Clubs | India Running
🏢 India Running
📍 India