Key Responsibilities

- Manage and supervise a team of Collection Executives/Team Leaders.

- Drive daily, weekly, and monthly collection and recovery targets.

- Monitor team performance, productivity, attendance, and collection efficiency.

- Track portfolio performance across different DPD/buckets.

- Monitor collection rate, PTP, PTP conversion, bounce, roll-back, and delinquency.

- Identify low-performing team members and implement improvement plans.

- Conduct regular team meetings, performance reviews, and collection strategy discussions.

- Monitor PTP adherence, broken PTP, and follow-up activities.

- Handle customer escalations and support the team in resolving complex cases.

- Ensure proper allocation and follow-up of collection accounts.

- Monitor tele-calling collection activities, depending on the business requirement.

- Coordinate with internal departments such as Operations, Risk, Credit, and Customer Support.

- Prepare and share daily/weekly/monthly MIS and collection performance reports.

- Ensure the team follows company policies, RBI guidelines, and ethical collection practices.

- Conduct regular training and coaching sessions to improve team productivity.





- Analyse collection data and identify areas for improving recovery and reducing delinquency.

- Assist the Collection Manager in implementing strategies to improve overall portfolio performance.

Key Performance Metrics

- Collection Efficiency

- Recovery Rate

- PTP Conversion

- PTP Adherence

- Roll-Back

- Bounce Rate

- DPD/Bucket Performance

- Productivity

- Team Target Achievement

- Attrition

- Quality & Compliance

Required Skills

- Strong team management and leadership skills.

- Good knowledge of loan collection and recovery processes.

- Understanding of DPD and collection buckets.

- Strong communication and negotiation skills.

- Excellent follow-up and escalation-management skills.

- Positive analytical and problem-solving abilities.

- Target-oriented and result-driven approach.

- Good knowledge of MS Excel and MIS reporting.

- Ability to handle pressure and achieve aggressive targets.

- Strong interpersonal and stakeholder-management skills.

Pay: ₹350,000.00 - ₹600,000.00 per year

Benefits

- Health insurance

- Provident Fund

Education

- Bachelor's (Preferred)

Work Location: In person

📌 Collection Assistant manager (HSR Layout)
🏢 Repaio Technology
📍 HSR Layout