Job DescriptionResponsibilities
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- Establish team goals, priorities, and delivery roadmaps aligned with business objectivesn
- Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilizationn
- Apply Agile principles and actively participate in Agile ceremoniesn
- Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realizationn
- Lead the design and implementation of automation solutions to improve operational efficiency and service reliabilityn
- Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilitiesn
- Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcomen
- Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainabilityn
- Project Management including planning of deliverables, resource planning,



costing/estimation, risk management, change request management, project status and reporting.n
- Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectivelyn
- Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop robust technical opinions to guide design decisionsn
- Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmapsn
- Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockersn
- Present automation outcomes, business benefits, and ROI to leadership and clients; maintain transparency through regular status up

📌 Automation Manager (Pune)
🏢 Ensono
📍 Pune