Role: Cluster Manager

Department: Retail Sales & Operations

Location: Pune

Work Schedule: Monday – Saturday, 10:00 AM – 6:30 PM

Employment Type: Full Time, Permanent

Team Size: 4-6 stores with 10-15 team members

Job Responsibilities:

- Own complete P&L; for Pune cluster of 3-4 Stanley Studios/Experience Centers
- Drive monthly, quarterly, and annual sales targets for the cluster - typically ₹15-30 Cr annually
- Monitor store-level revenue, footfalls, conversion %, ASP, and ticket size
- Plan and execute local marketing activations, exhibitions, and architect/builder meets to drive walk-ins
- Manage inventory, display, and VM standards across all stores in cluster
- Recruit, train, and manage Store Managers and retail teams of 25-40 people
- Drive performance through daily huddles, weekly reviews, and incentive planning
- Build capability on product knowledge, CAD software, space planning, and consultative selling
- Reduce attrition and maintain high team morale in luxury retail environment
- Implement Stanley’s customer experience SOPs and NPS targets
- Ensure 5-star customer journey from walk-in to delivery and post-sales service
- Handle escalations, custom orders, and HNI client management
- Maintain store standards per Stanley luxury brand guidelines - display, cleanliness, staffing




- Coordinate with factory, logistics, and installation teams for on-time delivery
- Drive CRM usage, lead management, and database growth
- Build relationships with architects, interior designers, builders in Pune market
- Identify recent catchment areas and support new store launches if planned
- Conduct competition mapping - Durian, Godrej Interio, Home Centre, local premium players
- Provide market feedback to HO on pricing, trends, and product mix

Requirements:

- Education: Graduate or Diploma in Hospitality, Business Admin, or related field
- 15-20 years in retail sales, with 10+ years as Area/Cluster Manager
- Mandatory: Premium/luxury retail, furniture, home décor, building materials, or lifestyle
- Experience handling HNI customers
- Proficiency in MS Office – Word, Excel, PowerPoint, Outlook
- Exceptional organizational, multitasking, and time-management skills
- Ability to stay calm under pressure and handle multiple tasks
- Strong people leadership and ability to drive team in high-pressure targets
- Excellent business acumen and P&L; understanding
- Hands-on with MS Excel, CRM tools, and retail analytics
- Good network with architects/interior designer community in Pune is a big plus

📌 Cluster Sales Manager (Mumbai)
🏢 HappieHire
📍 Mumbai