Operations Management

- Own the complete operational performance of the Chennai cluster.

- Plan, allocate and monitor daily inspection assignments.

- Ensure optimum utilization of Site Inspection Engineers.

- Monitor daily productivity and operational efficiency.

- Maintain high service quality and turnaround time.

- Ensure adherence to company SOPs and operational processes.

- Drive process improvements for operational excellence.

Team Management

- Lead, mentor and supervise Site Inspection Engineers.

- Conduct daily operational reviews and planning meetings.

- Monitor attendance, discipline and field productivity.

- Coach low-performing employees through structured action plans.

- Build a high-performance and accountable team culture.

- Identify manpower gaps and coordinate hiring requirements with HR.

- Ensure timely onboarding and field readiness of new engineers.

Revenue & Business Performance

- Achieve monthly revenue and operational targets.

- Maximize inspection conversion and billing realization.

- Improve engineer productivity and revenue per engineer.

- Monitor revenue leakage and implement corrective measures.

- Drive profitability through efficient resource planning.

Customer Experience

- Ensure exceptional customer satisfaction throughout the inspection lifecycle.

- Resolve customer complaints and escalations promptly.





- Monitor customer feedback and implement service improvements.

- Ensure skilled behaviour and communication by field teams.

- Maintain high customer retention and referral potential.

Planning & Scheduling

- Allocate inspections based on engineer availability, skillset and location.

- Optimize travel routes to minimize operational costs.

- Ensure timely completion of inspections.

- Maintain effective workload balancing across the team.

Performance Management

- Track individual and cluster KPIs.

- Conduct weekly performance reviews.

- Identify productivity gaps and implement improvement plans.

- Prepare performance reports for management.

Stakeholder Management

- Coordinate with Sales, Customer Support, HR, Finance and Leadership teams.

- Ensure seamless communication across departments.

- Provide timely operational updates and business reports.

Compliance & Governance

- Ensure adherence to company policies and safety standards.

- Maintain operational documentation and audit readiness.

- Ensure zero tolerance for unethical practices or policy violations.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits

- Cell phone reimbursement

- Health insurance

- Internet reimbursement

- Paid sick time

- Paid time off

Work Location: In person

📌 Cluster Manager (Delhi)
🏢 UrbanRoof Private
📍 Delhi