Cluster – Dialysis Operations

Location: Bangalore , India (Travel across assigned cluster)

Function: Operations

Reporting To: Domestic P&L; & Operations Head

Span of Control: ~10 Dialysis Centers

About the Role

Responsible for the end-to-end operational, financial and quality performance of approximately 10 dialysis centers, with full accountability for cluster P&L;, operational excellence and stakeholder management.

Key Responsibilities

P&L; Ownership

- Own cluster P&L; and deliver revenue, EBITDA and profitability targets.
- Drive occupancy, machine utilization and sessions per machine.
- Control manpower, consumables and operating costs.
- Review financial performance and execute turnaround plans.
- Support budgeting, forecasting and business reviews.
- Improve billing, collections, inventory and working capital.

Operations
- Lead day-to-day operations across all centers.
- Ensure compliance with SOPs and operational standards.
- Drive productivity and continuous improvement.
- Support current center commissioning and stabilization.

Quality & Governance
- Ensure compliance with clinical protocols and infection control.
- Support audits, accreditation and CAPA.
- Partner with Medical Affairs on quality improvement.

People Leadership




- Coach Center Managers and operational teams.
- Drive performance management, manpower planning and retention.

Stakeholder Management
- Manage hospital relationships.
- Coordinate with Finance, HR, Procurement, Projects and Business Development.

KPIs
- Revenue vs Budget
- EBITDA vs Budget
- Cluster Profitability
- Occupancy
- Sessions per Machine
- Machine Utilization
- Consumable Cost per Session
- Patient Satisfaction
- Audit Compliance
- Collection Efficiency
- Employee Retention

Qualifications
- Bachelor's degree in Healthcare, Hospital Administration, Nursing, Life Sciences or

Allied Health. Dialysis Technician
- MBA or MHA preferred.

Experience
- 5–7 years in healthcare operations.
- Minimum 3 years managing multiple dialysis centers or equivalent.
- Dialysis operations experience strongly preferred.

Core Competencies
- P&L; Management
- Multi-site Operations
- Leadership
- Operational Excellence
- Quality
- Financial Acumen
- Stakeholder Management
- Analytical Decision Making

Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: Hybrid remote in Kengeri, Bengaluru, Karnataka

📌 Cluster Dialysis Operation (Kengeri)
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