What You'll Do:

You will work closely with FOXO doctors to strengthen the human, behavioural and communication side of clinical care.

Core Responsibilities:

Doctor–Patient Communication

- Train doctors on clear, confident and patient-centric communication.
- Develop active listening, questioning and rapport-building skills.
- Help doctors communicate complex medical information in simple, understandable language.

Empathy & Emotional Intelligence
- Coach doctors on demonstrating genuine empathy and emotional awareness.
- Help them recognise and respond appropriately to patient emotions, concerns and anxieties.
- Build the ability to make members feel heard, understood and cared for.

High-Touch Member Experience
- Train doctors to handle high-value / high-expectation members with warmth, confidence and professionalism.
- Build skills around personalised communication, expectation management and proactive ownership.
- Establish standards for a premium FOXO clinical experience.

Difficult Conversations
- Coach doctors on handling complaints, frustration, disagreement and emotionally sensitive situations.
- Train them to communicate difficult information with clarity, empathy and confidence.
- Develop conflict-management and de-escalation skills.

Role-Plays & Coaching




- Conduct realistic doctor–Member simulations based on FOXO scenarios.
- Observe communication patterns and provide actionable behavioural feedback.
- Provide targeted 1:1 coaching where required.

Communication Standards:

- Help create FOXO communication frameworks, conversation guidelines, coaching checklists and quality standards.
- Identify recurring communication gaps and recommend targeted interventions.

What We're Looking For:

- 5+ years in communication training, behavioural coaching, patient experience, customer experience, hospitality or a related field.
- Prior experience training doctors / clinicians / healthcare professionals is highly preferred.
- Strong expertise in empathy, emotional intelligence, active listening and behavioural communication.
- Excellent facilitator and coach with the ability to give direct, constructive feedback.
- Strong role-play / simulation-based training capability.
- Comfortable working with senior professionals and adapting coaching to different personalities and communication styles.
- Healthcare, premium healthcare, hospitality, concierge or executive coaching experience is a robust plus.

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka

📌 Clinical Communication & Member Experience Trainer (Bengaluru)
🏢 FOXO
📍 Bengaluru