Position Title

Clinic Manager

Company Overview

TopDog Healthcare Pvt. Ltd. is a veterinary healthcare organization focused on providing high-quality medical care and exceptional client experiences for companion animals.

The organization operates veterinary clinics supported by experienced veterinary professionals, trained support teams, modern clinical facilities, and standardized operational processes. Our focus is on delivering compassionate patient care while maintaining high standards of clinical support, operational efficiency, and client service.

We are looking for a proactive, responsible, and operationally strong Clinic Manager to oversee the day-to-day functioning of the clinic and ensure smooth coordination between clinical, administrative, and support teams.

Job Summary The Clinic Manager will be responsible for the overall operations and administration of the clinic, including team management, client experience, inventory and vendor management, facility management, attendance and discipline, process compliance, and operational reporting.

The role requires strong leadership, people management, communication, problem-solving, and organizational skills, along with the ability to manage a fast-paced veterinary healthcare environment.

The Clinic Manager will work closely with Veterinarians, Veterinary Assistants, Front Office, Housekeeping, Administration, HR, Finance, and Management to ensure efficient clinic operations and a high standard of patient and client experience.

Key Responsibilities

Clinic Operations

- Manage the day-to-day operations of the clinic.
- Ensure smooth patient flow, appointment coordination, and client handling.
- Monitor clinic opening and closing procedures.




- Ensure operational readiness of consultation rooms, OT, diagnostics, pharmacy, and reception areas.
- Coordinate with doctors, technicians, front desk staff, housekeeping, and vendors.

Team Management

- Supervise front office, housekeeping, support staff, and coordinators.
- Prepare staff duty rosters and shift schedules.
- Monitor staff attendance, discipline, grooming, and performance.
- Conduct regular team meetings and operational briefings.
- Support HR in recruitment coordination and onboarding activities.

Client Experience & Service Quality

- Ensure excellent customer service and client satisfaction.
- Handle escalations, complaints, and service recovery professionally.
- Monitor feedback and improve patient/client experience.
- Maintain a warm, compassionate, and professional clinic environment.

Inventory & Vendor Management

- Monitor stock levels of medicines, consumables, OT supplies, and housekeeping materials.
- Coordinate with vendors for maintenance, housekeeping, pest control, biomedical waste, etc.
- Ensure timely procurement and stock replenishment.
- Verify invoices and maintain vendor coordination.

Compliance & Administration

- Ensure adherence to SOPs, hygiene protocols, and safety standards.
- Maintain records, reports, and operational documentation.
- Coordinate with management for audits and compliance requirements.




- Ensure proper maintenance of clinic infrastructure and equipment.

Financial & Reporting Responsibilities

- Monitor billing processes and daily collections.
- Maintain operational MIS reports and clinic performance data.
- Track expenses and coordinate with accounts for invoice processing.
- Support management in achieving operational efficiency and revenue targets.

Required Skills & Competencies

- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Strong problem-solving and conflict-resolution skills
- Good administrative and organizational capabilities
- Ability to manage operations in a fast-paced environment
- Customer service orientation and empathy towards pet owners
- Proficiency in MS Excel, Google Sheets, and basic reporting

Preferred Qualifications

- Bachelor’s degree in Management, Healthcare Administration, Hospitality, or related field
- 6–10 years of experience in clinic, hospital, healthcare, hospitality, or retail operations management
- Experience in veterinary or healthcare industry preferred
- Ability to handle multi-location coordination will be an added advantage

Working Conditions

- 5-day working week
- Flexibility to handle operational emergencies when required

Why Join Us?

- Opportunity to work with India’s leading specialty veterinary healthcare brands
- Exposure to advanced veterinary specialty care and modern clinical practices
- Dynamic and growth-oriented work workplace
- Career growth opportunities within expanding specialty veterinary networks

Pay: ₹50,000.00 - ₹90,000.00 per month

Work Location: In person

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