Key Responsibilities

- Welcome children and parents warmly and professionally

- Handle incoming calls, WhatsApp messages and patient enquiries

- Understand parents’ concerns and provide appropriate information

- Schedule, confirm and reschedule appointments efficiently

- Coordinate patient flow and minimize waiting time

- Explain treatment-related processes, clinic protocols and appointment procedures to parents

- Coordinate with dentists, assistants and other team members

- Handle patient follow-ups, reminders and recall appointments

- Maintain accurate patient records and appointment information

- Coordinate treatment plans, estimates and payment-related communication as required

- Handle anxious, upset or demanding parents with patience, empathy and professionalism

- Ensure a smooth and pleasant patient experience from first enquiry to completion of treatment

- Follow up with patients after procedures when required

- Identify patient concerns and escalate clinical matters to the appropriate dentist

- Maintain a welcoming, organized and child-friendly reception workplace

Pay: ₹30,000.00 per month

Work Location: In person

📌 Clinic Receptionist cum Coordinator (Gurugram)
🏢 Children's Dental Center
📍 Gurugram