Black and White Creations is looking for a Client Support Executive to manage client communication, provide timely support, coordinate advertising campaigns, and ensure smooth execution of client requirements.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to coordinate effectively with internal teams and clients.

Key Responsibilities

- Handle client enquiries through phone calls, WhatsApp, email, and other communication channels.
- Maintain regular communication with existing and prospective clients.
- Understand client requirements and provide appropriate information about our railway advertising, train branding, and outdoor advertising solutions.
- Coordinate with the sales, creative, production, and operations teams to ensure client requirements are completed on time.
- Follow up with clients regarding quotations, campaign approvals, payments, artwork, and other requirements.
- Maintain accurate records of client interactions, enquiries, follow-ups, and campaign details.
- Monitor the progress of client campaigns and provide timely updates.
- Resolve client queries and complaints professionally and escalate issues when required.
- Build and maintain positive relationships with existing clients.
- Support the sales team with lead follow-ups and customer communication.




- Prepare basic reports and maintain client-related documentation.
- Ensure a high level of client satisfaction throughout the campaign lifecycle.
- Assist in post-campaign follow-ups and collect client feedback.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Commerce, Communications, or a related field.
- 1–2 years of experience in client support, customer service, sales coordination, or a similar role.
- Excellent verbal and written communication skills in English and Malayalam.
- Hindi or other Indian languages will be an added advantage.
- Good knowledge of MS Office, Google Workspace, WhatsApp, and email communication.
- Strong follow-up and coordination skills.
- Ability to manage multiple clients and tasks simultaneously.
- Good organizational and time-management skills.
- Strong problem-solving and interpersonal skills.
- Should be confident, presentable, proactive, and customer-focused.

What We Offer

- Prospect to work with a leading railway advertising and train branding company.
- Professional and growth-oriented work environment.
- Opportunity to interact with clients across different industries.
- Career growth and learning opportunities.
- Competitive salary based on experience and skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Client Support Executive (Bengaluru)
🏢 Electro Green Motors
📍 Bengaluru