About the Role

- Build and maintain strong client relationships throughout the event lifecycle.
- Act as the client SPOC, understand business and event objectives, coordinate briefs and deliverables, conduct meetings and site visits, manage feedback and approvals, and resolve concerns.
- Ensure timely execution and strengthen retention through proactive communication and service.

Key Responsibilities

- Manage client relationships and act as the primary point of contact for assigned accounts.
- Understand event objectives, requirements, budgets and expectations.
- Prepare client briefs, proposals, quotations, presentations and project updates.
- Coordinate with creative, production, operations and vendor teams.
- Manage approvals, feedback, timelines, deliverables and payments.
- Attend client meetings, presentations, site visits and events.
- Handle escalations, last-minute changes and execution challenges professionally.
- Ensure projects are delivered on time and to agreed quality standards.
- Drive client satisfaction, retention and repeat business.
- Maintain project documentation and provide post-event reports.

Required Skills





- Excellent client communication and relationship-management skills.
- Strong presentation, negotiation and interpersonal skills.
- Strong coordination, follow-up and project-management abilities.
- Ability to manage multiple clients and projects under deadlines.
- Strong problem-solving, ownership and decision-making mindset.

PreferredQualifications

- Graduate or Post Graduate in Marketing, Business, Advertising, Hospitality, Event Management or related field.
- Prior experience in an event, experiential, activation, exhibition or advertising agency preferred.
- Proficiency in MS Office, PowerPoint, Excel and Google Workspace.
- Willingness to travel and work flexible hours during events.

WhatWe're Looking For

- Client-first approach with solid commercial and business awareness.
- Confident stakeholder management and professional communication.
- Ability to work in a fast-paced event environment.
- Strong ownership of client accounts and project deliverables.

📌 Client Relationship Manager - Events (Mumbai)
🏢 Caliber Organisation
📍 Mumbai