Job_Description":"

Job Title:

ServiceNow CMDB Operations Specialist (Configuration Management)

**Experience: 5-10 Years

Job Summary:

We are looking for a ServiceNow CMDB Operations Specialist with strong RUN/operations experience to support and sustain the health, quality, and reliability of the Configuration Management Database (CMDB).

This role is focused on day-to-day CMDB Operations , including monitoring, incident and problem resolution, Discovery and Service Mapping Support and continuous improvement of Configuration Management processes within the ServiceNow platform.

Key Responsibilities:

Own and manage day-to-day CMDB operations , ensuring high levels of data quality, accuracy, and availability

Monitor and maintain CMDB Health (completeness, correctness, compliance) and perform remediation activities as required

Perform regular CMDB audits , data cleanup, reconciliation, and deduplication

Act as L2/L3 support for CMDB-related incidents, service requests, and problems

Troubleshoot and resolve issues related to CMDB, Discovery, Service mapping, and integrations

Ensure the stable operation of ServiceNow Discovery , including schedules and MID Servers

Monitor, troubleshoot and remediate Discovery failure and Mid Server

Maintain and support existing CI relationships and service mappings as part of business-as-usual activities

Generate and review operational reports, dashboards, and KPIs related to CMDB health and usage

Collaborate with **infrastructure and application teams to ensure timely CI lifecycle activities (add, update, retire)

Support the change management process by validating CI impacts and dependency information





Ensure day-to-day adherence to **established CMDB governance standards and ITIL Configuration Management practices

Required Skills & Qualifications:

Overall, 5-10 Years of experience and 35 years of hands-on experience in ServiceNow CMDB operations/support in a RUN environment

Robust understanding of CMDB data model, CSDM, and CI lifecycle management

Experience working with ITSM processes , including Incident, Problem and Change management

Experience working with CMDB Health Dashboard and remediation activities

Practical experience with ServiceNow Discovery , including MID Servers, schedules and credentials

Working knowledge of data imports, transform maps, and integrations (REST/SOAP)

Basic scripting skills (JavaScript and Glide APIs ) for operational fixes and small enhancements

Good analytical skills with focus and a structured approach to troubleshooting and root cause analysis

Strong communication skills and the ability to collaborate effectively across technical teams

Preferred Qualifications:

ServiceNow certifications such as

o Certified System Administrator (CSA)

o Certified Implementation Specialist Data Foundations (CMDB and CSDM)

o Certified Application Developer (Nice to have)

Experience supporting ITOM modules in an operational context

Exposure to cloud environments (AWS, Azure) in a RUN/support model

Experience working in 24/7 or shift-based support environment (Nice to have)****

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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