We are looking for a proactive and customer-focused Claims Executive to manage end-to end insurance claim processing and coordination. The candidate will be responsible forassisting clients during claim settlement, coordinating with insurers/TPAs/surveyors,maintaining claim records, and ensuring timely resolution of claims with high customersatisfaction.
Key Responsibilities
Handle end-to-end claim processing for Motor, Health, Property, Marine, and otherGeneral Insurance claims.
Assist clients in claim intimation, documentation, and submission process.
Coordinate with insurance companies, TPAs, surveyors, hospitals, garages, and internalteams for smooth claim settlement.
Verify claim documents and ensure accuracy and completeness before submission.
Track pending claims and follow up regularly for timely settlement.
Update clients on claim status and resolve claim-related queries professionally.
Maintain claim MIS, reports, and proper documentation records.
Ensure compliance with IRDAI guidelines and company policies.
Support renewal and servicing teams with claim-related updates.
Handle escalations and ensure high customer satisfaction standards.
Required Skills
Strong communication and coordination skills
Valuable knowledge of insurance claim procedures
Customer handling and relationship management
Attention to detail and documentation accuracy
Ability to manage multiple claims simultaneously
Problem-solving and negotiation skills
Proficiency in MS Excel, Email, and CRM systems
Ability to work under deadlines and pressure situations
Eligibility Criteria
Graduate in any discipline
1–3 years of experience in Insurance Claims / Broking preferred
Freshers with insurance knowledge may also apply
Experience in General Insurance or Health Claims will be an added advantage