Request Information

Information Technology_IND - IND_Engineer

1

10

0

8/31/2026

2/28/2027

45.00

Mishra, Rishabh

10783358

Rs0.00 (Sum of Expense * Quantity of Candidates)

General Information

Req ID: 10783358

Role Descriptions: Location: Chennai / Kochi / Pune Experience: 4 8 yearsEmployment Type: Full-timeRole SummaryThe Citrix Administrator L2 will support enterprise Citrix Virtual Apps and Desktops (CVAD) environments in a 24x7 managed services / ICC delivery model. The role involves L2 troubleshooting| platform administration| image management| upgrades| and escalation handling while ensuring SLA adherence and service stability.Key ResponsibilitiesProvide L2 administration and troubleshooting for Citrix Virtual Apps and Desktops environments.Perform Citrix upgrades| patching| and policy configuration.Manage master image creation| maintenance| and catalog upgrades.Provision VDIs using Machine Creation Services (MCS) and Provisioning Services (PVS).Conduct daily health checks of VDIs| delivery controllers| and core Citrix components.Troubleshoot session| login| performance| and application issues using Citrix Director.Handle incident| problem| and change management activities.Coordinate with L3 teams and vendors for escalated issues.Create and maintain SOPs| runbooks| and operational documentation.Support on-call escalations and ensure SLA & CSAT compliance.Mandatory SkillsStrong hands-on experience with Citrix Virtual Apps and Desktops (CVAD).Expertise in MCS and PVS provisioning methods.Experience with Citrix Director| image management| and application/desktop publishing.Knowledge of Citrix upgrades| patching| and policy management.Understanding of VDI architecture and desktop hosting models.Experience with ITSM tools and ITIL-aligned processes.Positive to HaveCitrix Cloud exposure.Basic knowledge of NetScaler / Client.Experience in offshore or managed services operations.CertificationsCitrix Certified Associate Virtualization (CCA-V)



Preferred.ITIL Foundation Added advantage.

Essential Skills: Location: Chennai / Kochi / Pune Experience: 4 8 yearsEmployment Type: Full-timeRole SummaryThe Citrix Administrator L2 will support enterprise Citrix Virtual Apps and Desktops (CVAD) environments in a 24x7 managed services / ICC delivery model. The role involves L2 troubleshooting| platform administration| image management| upgrades| and escalation handling while ensuring SLA adherence and service stability.Key ResponsibilitiesProvide L2 administration and troubleshooting for Citrix Virtual Apps and Desktops environments.Perform Citrix upgrades| patching| and policy configuration.Manage master image creation| maintenance| and catalog upgrades.Provision VDIs using Machine Creation Services (MCS) and Provisioning Services (PVS).Conduct daily health checks of VDIs| delivery controllers| and core Citrix components.Troubleshoot session| login| performance| and application issues using Citrix Director.Handle incident| problem| and change management activities.Coordinate with L3 teams and vendors for escalated issues.Create and maintain SOPs| runbooks| and operational documentation.Support on-call escalations and ensure SLA & CSAT compliance.Mandatory SkillsStrong hands-on experience with Citrix Virtual Apps and Desktops (CVAD).Expertise in MCS and PVS provisioning methods.Experience with Citrix Director| image management| and application/desktop publishing.Knowledge of Citrix upgrades| patching| and policy management.Understanding of VDI architecture and desktop hosting models.Experience with ITSM tools and ITIL-aligned processes.Good to HaveCitrix Cloud exposure.Basic knowledge of NetScaler / Client.Experience in offshore or managed services operations.CertificationsCitrix Certified Associate Virtualization (CCA-V) Preferred.ITIL Foundation Added advantage.

Skills: Digital : Citrix Virtual Apps & Desktops

Experience Required: 6-8

Location: CHENNAI~

Rate Details

IND_Engineer

Category 1

Level II

Rs40,000.00 - Rs75,000.00 Monthly NOOT

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📍 India