Specialist Systems Engineer - Citrix Administrator

Missions

- Responsible for handling Incident and Request Management.
- Participate in Change and Problem Management
- Monitor the infra proactively and fix it even before user's report it.
- Provide support for L1 engineers for incident investigation, diagnosis and resolution.
- Ensure resolution of most of the incidents and service requests.
- Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
- Provide required inputs to stakeholders involved in case of critical incidents like outages.
- Raise change requests where required.
- Implement Standard and minor changes.
- Ensure ITIL compliance for all incidents and service calls
- Ensure KPI compliance for all incidents and service calls
- Adhere to documented notification and escalation process
- Communicate to the customer while responding to a case and after resolution of the case.
- Participate in regular reviews with the team leads




- Update daily reports and checklists as defined.
- Create and update documentation
- Daily health checks on the Citrix environment to ensure service availability
- Administration of XenApp 7.15 and above
- Support Virtual Desktop Infrastructure hosted on XenDesktop
- Maintain Citrix XenApp, VDIs and other core Citrix Components
- Administration of Ivanti User Workspace Manager.
- Application installation, publication in CITRIX environnent
- Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.
- Basic Troubleshooting of Windows Server 2012 and 2016
- Solid multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
- Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks

📌 Citrix Admin (Bengaluru)
🏢 and let's build it together
📍 Bengaluru