Experience: 5+ Years

Description:

Positive Knowledge of UCCE &

- PCCE setup/components .Knowledge of VOIP, CUCM and Voice Gateway as well as End point registration, Outbound dialing Set up -LCM ,CCMP & recording solution knowledge required. DBA ,SQL related knowledge is desirable. IVR or CVP related knowledge is also desired and would be an added advantage.

Responsibilities:

- Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

- MACD creation knowledge in Cisco UCCE &
- IPT platforms.

- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP.

- Should be aware of ITIL process.

- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools.

- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.

- Should be ready to work in 24/7 business support environment





- Should be having 5+ years of experience on Cisco Voice platform.

- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms.

- Should have strong verbal & written communication skills.

- Work &

- Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems &
- OEMs for incident resolution.

- Performs advanced remote/onsite troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

- Act as a point of contact for all service delivery issues/ pending work/ escalations.

- Provide team support and process improvements through individual contributions.

- Maintain and Update Knowledge Base and documentation &

- Initiate and implement processes improvements.

- Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.

📌 Cisco UCCEProfessional (Mumbai)
🏢 Servion
📍 Mumbai