09 Sep
|
Dignifyd Io
|
Kochi
Lead Contact Center operations, drive customer experience, sales conversions, SLA achievement, team performance, workforce planning, and process improvements while ensuring operational excellence and business growth.
Required Candidate profile
10+ years in Contact Center/BPO Operations with solid team management, SLA, CSAT, NPS, and sales performance experience. Excellent leadership, stakeholder management, and problem-solving skills.
📌 Centre Lead (Kochi)
🏢 Dignifyd Io
📍 Kochi