Role & responsibilities

KRA

Key Responsibilities

KPI / Measurement

1. Sales & Revenue Achievement

Own monthly centre revenue target. Drive daily sales, conversions, upselling and cross-selling across Hair & Skin services. 100%+ monthly target achievement; daily/weekly revenue tracking
1. Lead Conversion

Ensure every lead is contacted, followed up and converted wherever possible. Monitor enquiry consultation treatment conversion. Lead contact %, consultation %, conversion %, revenue per lead
1. Revenue Drive

Drive revenue through existing patients, repeat treatments, packages, upgrades, referrals, reactivation of old/NC leads and ongoing offers. Daily revenue achievement; repeat/referral revenue
1. Team Management

Set daily targets for sales/telecalling/front desk/therapists. Conduct morning huddles and end-of-day reviews. Coach team on conversion and productivity. Individual & team target achievement; productivity
1. Customer Experience

Ensure every patient receives excellent greeting, consultation coordination, treatment experience and follow-up. Handle complaints and escalations personally. Customer feedback, complaints, repeat visits, referrals
1. Centre Operations & Admin

Ensure smooth day-to-day functioning, hygiene, clinic readiness, equipment, consumables, documentation, attendance and discipline. Daily checklist compliance; zero major operational lapses
1. Reporting & MIS

Maintain accurate daily sales, appointments, leads, conversions, collections, cancellations, pending payments and treatment reports. 100% timely & accurate reporting
1. Target Planning





Break monthly target into weekly and daily targets; identify gaps early and create corrective action plans. Daily target vs achievement; gap closure
1. B2B / Local Business Development

Drive local revenue opportunities through corporate tie-ups, colleges, societies, events, referral partners, camps and activations. Recent leads/revenue generated through B2B/BTL
1. Patient Retention

Ensure follow-up for ongoing treatments, maintenance sessions and future appointments. Reactivate inactive patients. Retention %, repeat revenue, reactivation revenue
1. Collections

Monitor billing and outstanding payments; ensure timely collection and accurate cash/UPI/card reconciliation. Collection efficiency; outstanding reduction
1. Inventory & Cost Control

Monitor product/consumable usage, wastage and stock levels. Ensure treatments are delivered as per SOP without unnecessary wastage. Stock variance; wastage; cost control
1. Compliance & SOP

Ensure all centre SOPs are followed for patient handling, documentation, hygiene, billing, treatments and staff conduct. SOP compliance; audit score
1. Staff Discipline & Attendance

Monitor attendance, punctuality, grooming, productivity and behaviour. Address performance issues promptly. Attendance; punctuality; productivity
1. Doctor Coordination

Coordinate doctor schedules, consultations, treatment recommendations, follow-ups and conversion opportunities while maintaining ethical patient communication. Consultation utilization; treatment conversion

Preferred candidate profile

Perks and benefits

📌 Center Manager cum receptionist (Bengaluru)
🏢 RichFeel
📍 Bengaluru