Job Summary:

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess robust communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities:

- Handle inbound and outbound calls, emails, WhatsApp Chat, for customer queries and service requests.

- Provide effective customer service through voice, email, or chat communication.

- Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.

- Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.

- Maintain consistent communication with customers to ensure prompt and accurate resolution.





- Collaborate with internal teams to address and resolve issues effectively.

- Follow service level agreements (SLAs) to deliver timely and efficient customer support.

Required Qualifications:

- Any Graduate (Preferred), 3+ years of experience in voice or email/chat customer service processes (international experience is mandatory).

- Strong verbal and written communication skills.

- Ability to handle customer interactions with professionalism and empathy.

- Knowledge of Salesforce or other ticketing tools is an added advantage.

📌 CCA (Contact Center Associate) (Hyderabad)
🏢 Latinem
📍 Hyderabad