An outbound call center team leader manages a team of agents who make proactive customer, sales, or lead generation calls, ensuring the team hits key performance targets.

Roles & Responsibilities:

- Performance Management: Monitor daily outbound calls, lead conversions, talk time, and contact rates to ensure Key Performance Indicators (KPIs) are met.
- Coaching & Training: Conduct regular call monitoring, provide constructive feedback, and run training sessions on handling objections and closing sales.
- Team Motivation: Lead daily huddles, set individual/team goals, and run incentive programs to keep energy high.
- Operational Oversight: Manage attendance, handle escalated customer calls, and adjust agent pacing based on live dialer queues.
- Reporting: Maintain Management Information System (MIS)



reports, track CRM data accuracy, and report metrics to the operations manager.

Required Skills & Qualifications
- Experience: 2 to 3 years of contact center experience, with prior success as an outbound sales agent or lead.
- Leadership: Strong communication, conflict resolution, and motivational skills.
- Technical Knowledge: Familiarity with predictive dialers, CRM software, and basic data reporting tools.
- Education: Minimum Graduation is qualified.

Pay: ₹200,000.00 - ₹400,000.00 per year

Advantages

- Provident Fund

Work Location: In person

📌 Call Centre Team Leader (Kolkata)
🏢 myMD Healthcare
📍 Kolkata