Title: C 1 Analyst-IT Cloud COE

Location: Bangalore/ Chennai

Exp: 5 Years

: Key Responsibilities

- Assist in implementing and maintaining Salesforce governance standards across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud.
- Monitor system health, data quality, and platform usage using reports and dashboards.
- Support integrations between Salesforce and enterprise systems such as MuleSoft, ServiceNow, SAP, Splunk, Azure, and GCP.
- Provide L2 user support and troubleshoot configuration, access, and automation-related issues.
- Assist in conducting Salesforce Security Maturity Assessments using Health Check and internal frameworks.
- Support initiatives to improve security scores and maturity levels through Salesforce best practices.
- Assist with performance tuning and maintain system reliability and uptime.
- Assist in developing and maintaining Salesforce security and governance policies, standards, and procedures.
- Support release management activities, including testing and deployment validation.




- Collaborate with cross-functional teams and contribute to continuous improvement initiatives.
- Maintain a centralized knowledge base documenting Salesforce usage across business processes.
- Update governance standards, support processes, and SOPs to ensure consistent operations.

Required Skills & Qualifications

- Minimum 3 years of experience in Salesforce Administration.
- Strong knowledge of Salesforce objects, fields, validation rules, flows, reports, and dashboards.
- Positive understanding of the Salesforce security model.
- Basic knowledge of integration concepts, including REST and SOAP APIs.
- Strong analytical and problem-solving skills.
- Experience with DevOps tools such as Azure DevOps and Git is a plus.

Preferred Qualifications

- Salesforce Certified Administrator certification is mandatory.
- Exposure to multi-org Salesforce environments.
- Basic knowledge of MuleSoft or other integration platforms.

📌 C 1 Analyst-IT Cloud COE (Bengaluru)
🏢 NR Consulting
📍 Bengaluru