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Senior

Location Bangladore, India

Working Model Fulltime, Hybrid

Req ID 12345

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Business Analyst

Req ID: 56686

Location:

Bangalore, IN

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Sapiens is on the lookout for a Business Analyst to become a key player in our Bangalore team. If you're a seasoned Business Analyst pro and ready to take your career to current heights with an established, globally successful company, this role could be the perfect fit.

Location: Bangalore

Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.

The position will be part of Sapiens Property & Casualty Insurance for North America division, for more information about it, click here : https://sapiens.com/property-and-casualty-commercial-and-personal-lines/

Role Summary The Business Analyst is responsible for end-to-end functional leadership for projects, ensuring cross-domain alignment and overall solution quality while acting as a trusted advisor to customers as well as technical teams.

Primary Responsibilities:

Knowledgeable of North American Insurance platform products

Participate in all phases of SDLC from requirements and scoping through deployment and assist in the resolution of issues

Consult with internal and customer business and technical staff to understand requirements and functional designs; participate in development of documentation artifacts

Document project requirements using Project Best practices

Work with UI owners to support configuration in line with business processes, standards, navigation requirements, etc.

Work with developers to support configuration (actions, interfaces, etc.) necessary to integrate with other applications and services

Support integration and user acceptance testing of customer solutions

Sprint Planning Activities using JIRA (Atlassian)

Collaborate with Project and Configuration teams on analysis, design, best practices, consistency within projects and across projects

Work independently and as part of team implementing requirements

Support triage, investigation and debugging of issues and defects

Escalate gaps and/or issues to Project Manager and collaborate to resolve

Other Key Activities include:

Support integration and user acceptance testing of defect fixes, enhancements and on-going releases

Develop and maintain client and internal staff configuration related documentation

Participate in spec review meetings; function as configuration SME for assigned enhancements

Document configuration changes associated with assigned enhancements

Provide support for QA for setting up Test Cases and Regression Testing

Work with Architecture and Development teams as needed for clarifications, impact analysis, documentation updates, etc.

Demo set up for Coresuite Products

Specialty: P&C; Insurance Claims Knowledge

Preferred working knowledge with claims processing systems as both a Claims adjuster and a Claims BA

Claim System to/from Policy System interface understanding of the relationship and process

Understanding of typical interfaces for claims processes

OR

Experience and understanding of Payment Methods, Collection Methods and overall Billing Cycle Management





Robust understanding of common integration point for incoming and outgoing files.

Understanding of General Ledger reporting of Cash/Collections, Accounts Receivable/Payable & Premium Accounting

Understanding of Digital tools and interfaces for Consumer access

Disbursement Processing understanding for Refunds and Commissions

Understanding of Commission Processing and the various methods utilized

Qualifications

5 - 6 years of experience conducting business analysis

Property and Casualty (P&C;) Insurance background – understand policy, billing, and claims, understand the foundations of P&C; Insurance

Experience with configurable enterprise systems

Client facing experience exposure is preferred

Strong communication skills – ability to clearly articulate requirements

Strong hands-on approach, analytical and problem-solving skills

AI-Related Expectations

Use LLM/AI tools for requirements analysis, documentation, and process mapping.

Validate AI-generated outputs for correctness, bias, hallucination, and business rule alignment.

Use AI for SQL generation, test data creation, scenario expansion, and analytical insights.

Adhere to responsible AI governance, privacy, and validation disciplines.

SaaS & Cloud Awareness

Understanding of SaaS delivery models, including:

Configuration driven releases

Setting based deployments (Dev / Test / UAT / Prod)

Multi‑tenant considerations

Familiarity with cloud concepts such as scalability, configuration over customization, and continuous delivery

Preferred:

Experience with web-based applications , Familiarity with XML, XSLT, HTML,

Strong technical acumen. Working knowledge of policy administration software and systems; full understanding of policy lifecycle

About Sapiens

Sapiens is a global leader in the insurance industry, delivering its award-winning, cloud-based SaaS insurance platform to over 600 customers in more than 30 countries. Sapiens’ platform offers pre-integrated, low-code capabilities to accelerate customers’ digital transformation. With more than 40 years of industry expertise, Sapiens has a highly professional team of over 5,000 employees globally.

For More information visit us on www.sapiens.com.

Disclaimer: Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties,



nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to [email protected].

Sapiens is an equal prospect employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers’ compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and qualified aspirations.

1

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

2

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

3

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

4

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

5

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.

Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.

In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to [email protected].

📌 Business Analyst (Bengaluru)
🏢 Sapiens
📍 Bengaluru