Job Description

Looking for Customer Success Associate

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1-2 Years

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Notice Period : Immediate

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Location : Bangaluru

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Languages : Kannada (if Located in Bengaluru)

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Languages : Tamil (If located in Chennai)

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Key Responsibilities

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A. Customer Coordination & Customer Success

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• Support day-to-day communication and coordination with customers.

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• Understand customer requirements and ensure the same are communicated to the concerned internal teams.

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• Provide customers with timely updates on project status, schedules, pending actions, and

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deliverables.

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• Follow up with internal teams and customers to ensure commitments are completed on time.

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• Record and communicate customer feedback and concerns.

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• Support the Customer Success Manager/Asst. Manager in maintaining robust customer

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relationships.

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• Assist in resolving routine customer queries and escalate critical concerns appropriately.

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B. Testing & Project Coordination

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• Understand basic customer requirements related to testing services.

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• Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.

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• Track testing schedules, pending activities, draft reports, final reports, and other deliverables.

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• Follow up with concerned teams for timely completion of assigned activities.

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• Maintain project trackers and ensure pending actions are regularly updated.• Escalate delays, technical constraints, or operational issues to the reporting manager.

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C. Sample & Documentation Coordination

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• Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams.

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• Ensure required sample-related documents and records are maintained.

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• Maintain proper traceability of samples and project materials.

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• Coordinate with internal teams for timely availability and movement of samples.

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• Ensure customer/project documentation

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru