anage Service operation through direct / indirect team to deliver Best in class customer experience,

CSAT & SLA achievement.

Develop team and delivery capability.

Develop existing Service delivery business, productivity,

Warranty and Out of warranty revenue & profitability of branch

Ensure the adherence of Quality & Process guidelines.

To ensure Service Delivery excellence & enhance bondage with customers and sales partners & Inventory

Build and maintain robust, long-lasting customer relationships.

Monitoring of pending Calls and escalations for closure

Ensure the timely and successful delivery of service according to customer needs.

At Flipkart, we're driven by our purpose of empowering every Indian's dream by delivering value through innovation in technology and commerce. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, a focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs, all driven by a sustainable growth strategy – Flipkart is maximizing for customers, stakeholders, and the planet at large!

📌 Branch Manager 2 (Uttar Pradesh)
🏢 F1 Solutions
📍 Uttar Pradesh