Branch Operations

- Assist the Branch Manager in managing the overall day-to-day operations of the branch.

- Ensure smooth and efficient functioning of the branch.

- Monitor branch opening, closing, housekeeping, and general operational activities.

- Ensure proper implementation of company SOPs, policies, and procedures.

- Coordinate with Head Office and other departments for branch-related requirements.

Sales &

- Business Development

- Support the Branch Manager in achieving monthly and annual sales targets.

- Monitor individual and team sales performance.

- Identify new business opportunities and support customer acquisition.

- Develop and maintain good relationships with customers and key clients.

- Monitor sales reports and take corrective action where required.

- Support promotional activities and local marketing initiatives. Current retail ABM postings similarly emphasize sales KPIs, customer experience, team development, and operational performance.

Staff Management

- Supervise and coordinate the branch team.

- Allocate responsibilities and monitor daily work.

- Guide, motivate, and support employees to achieve their targets.

- Monitor attendance, punctuality, discipline, and work performance.

- Identify training requirements and coordinate with HR/management.

- Conduct regular team meetings and performance reviews.

Customer Service

- Ensure excellent customer service at the branch.

- Handle customer complaints and escalations professionally.

- Support staff in resolving customer-related issues.

- Maintain strong customer relationships and improve customer satisfaction.

Stock &

- Inventory Coordination





- Monitor stock availability and coordinate with the Purchase/Warehouse team.

- Ensure proper documentation for stock movement.

- Monitor slow-moving and fast-moving products.

- Support stock verification and reconciliation activities.

Accounts &

- Reporting

- Monitor daily sales and collection reports.

- Ensure proper billing, cash handling, and documentation procedures.

- Coordinate with the Accounts Department regarding outstanding payments and other financial matters.

- Submit required daily, weekly, and monthly reports to management.

Compliance &

- Administration

- Ensure employees follow company policies and operational procedures.

- Maintain proper branch records and documentation.

- Support internal audits and inspections.

- Ensure proper implementation of management instructions.

- Report operational issues, staff concerns, and significant incidents to the Branch Manager/Management.

Qualification &

- Experience

- Bachelor's degree in Business Administration, Commerce, Management, or a related field.

- 3–5 years of experience in retail, sales, branch operations, or a similar managerial role.

- Experience in building materials, tiles, sanitaryware, or showroom operations will be an advantage.

- Strong knowledge of MS Office, particularly Excel.

- Good communication, leadership, customer-handling, and problem-solving skills.

- Strong sales orientation and team-management capability.

Job Types: Permanent, Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Ability to commute/relocate

- Achikanam B.O, Kerala 671531: Reliably commute or planning to relocate before starting work (Required)

Education

- Bachelor's (Preferred)

Experience

- Management: 3 years (Preferred)

Work Location: In person

📌 Branch Manager (Kasaragod)
🏢 ABC Group
📍 Kasaragod