Company Description Unitechie Solutions is a dynamic software company focused on building customized technology solutions for businesses in a rapidly changing digital environment. The organization emphasizes innovation, client-centricity, collaboration, and excellence, consistently striving to exceed expectations through high-quality products and services.

Core offerings include custom software development, cloud solutions, AI and automation, web and app development, and strategic IT consulting. Guided by a vision to be a trusted global leader in innovative technology, Unitechie Solutions is committed to empowering clients to reach their full potential. Its mission is to design and deliver transformative software solutions that simplify complexity, drive growth, and help clients stay ahead in the digital era.

Role Description This is a full-time, on-site BPO role based in Hyderabad. The BPO professional will handle inbound and outbound customer interactions through phone, email, and chat, providing clear information, resolving queries, and escalating issues when necessary.

Responsibilities include maintaining accurate records of conversations in internal systems, following defined processes and scripts, and meeting performance targets related to quality, productivity, and customer satisfaction. The role involves collaborating with team members and supervisors to improve workflows,



sharing feedback on recurring customer issues, and adhering to company policies and data security standards. The BPO professional will be expected to work flexible shifts as needed to support clients across different time zones.

Qualifications

- Candidates should possess robust communication skills, including clear spoken and written English, active listening, and professional telephone etiquette.
- Candidates should possess customer service skills such as empathy, problem-solving, conflict resolution, and a client-focused mindset.
- Candidates should possess basic technical skills, including comfort with computer systems, CRM tools, MS Office, and quick learning of new software.
- Candidates should possess organizational skills such as attention to detail, time management, and the ability to follow processes and documentation standards.
- Candidates should possess collaboration and adaptability skills, including teamwork, reliability, and flexibility to work in rotating shifts.
- Relevant experience in BPO, call center, or customer support environments is preferred but not mandatory for entry-level roles.
- A minimum of a high school diploma; a bachelor’s degree or equivalent in any discipline is an advantage.
- Comfort working in an on-site environment in Hyderabad and commitment to maintaining confidentiality and data privacy.

📌 BPO (Hyderabad)
🏢 Unitechie Solutions
📍 Hyderabad