We are looking for a BPO Executive who can handle day-to-day operational activities, MIS reporting, data management, and coordination with internal teams and clients. The ideal candidate should have good communication skills and solid knowledge of MS Excel.
Key Responsibilities:
- Handle daily BPO/operations-related activities.
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Maintain accurate data and update records regularly.
- Track team performance, productivity, attendance, and operational metrics.
- Coordinate with internal teams to ensure smooth workflow.
- Prepare Excel reports and dashboards as required.
- Monitor pending tasks and follow up with concerned teams.
- Handle emails and routine client/internal communication.
- Maintain proper documentation and records.
- Support the team with ad-hoc reports and operational requirements.
Required Skills:
- Good communication and coordination skills.
- Strong knowledge of MS Excel.
- Experience in MIS reporting and data management.
- Good analytical and problem-solving skills.
- Ability to work with large volumes of data.
- Valuable attention to detail.
- Comfortable working in an office-based BPO environment.