Company Description TripFactory.com is a fast-growing online travel company focused on inbound and outbound holiday travel, created by the founders of Via.com. Building on a strong legacy in travel technology and a multi-billion dollar business track record, TripFactory.com uses destination expertise, competitive pricing, and in-house technology to deliver tailored holiday solutions. The company combines data-driven products with human travel experts to provide efficient, value-driven experiences to travelers.

With a team of 200+ passionate travel professionals, TripFactory.com aims to build one of the largest holiday-focused teams globally. The company partners with leading airlines in India and worldwide, reinforcing its position as a key player in the travel and holiday space.

Role Description The BPO Executive will handle customer interactions related to holiday bookings, itinerary changes, and general travel assistance through phone, email, and chat. This full-time role involves responding to inquiries, providing accurate information on products and services, resolving issues, and ensuring high levels of customer satisfaction. The BPO Executive will coordinate with internal teams such as operations, sales, and ticketing to process bookings, manage cancellations or modifications, and follow up on pending requests.





The role also includes maintaining detailed records of interactions in CRM systems, adhering to quality standards, and meeting performance targets. This is an on-site position based in Bengaluru, requiring regular office attendance and collaboration with team members.

Qualifications

- Strong verbal and written communication skills in English and other regional languages as applicable, with a transparent and professional phone and email manner.
- Customer service and relationship management abilities, including active listening, empathy, and conflict resolution skills.
- Basic computer proficiency, familiarity with CRM or ticketing tools, and the ability to learn new systems and processes quickly.
- Attention to detail, accuracy in data entry, and the capacity to handle multiple customer requests in a fast-paced environment.
- Problem-solving and decision-making skills, with the ability to work under pressure and meet defined performance metrics.
- Prior experience in BPO, call center, or travel industry roles is an advantage.
- Willingness to work in rotational shifts, including weekends and holidays, as per business requirements.
- Minimum educational qualification: high school diploma or bachelor’s degree in any discipline preferred.

📌 BPO Executive (Bengaluru)
🏢 TripFactory.com
📍 Bengaluru