: Java & Blaze Advisor Support Engineer (L2/L3)

Role Overview

We are seeking an experienced Java & Blaze Advisor Support Engineer to provide endtoend production and application support for systems built on Java services integrated with the FICO Blaze Advisor rules engine. The role is strictly support-focused, involving incident resolution, rootcause analysis, rule deployment assistance, workplace management, and collaboration with cross-functional teams to ensure stable operations.

Key Responsibilities

1. Application & Production Support

- Serve as L2/L3 support for Java services and Blaze Advisor rule-based applications.
- Handle production incidents, troubleshoot failures, analyse logs, and ensure timely resolution within SLAs.
- Monitor application health, rule execution performance, and integration points.
- Perform root cause analysis (RCA) and implement permanent fixes where applicable.
- Work closely with Infra/DevOps teams on server stability, JVM tuning, and environment issues.

2. Blaze Advisor Support

- Troubleshoot Blaze rule execution issues including rule flow errors, RFD/BOM mismatches, rule versioning conflicts, and performance degradation.
- Support rule package deployments across Dev/QA/UAT/Prod environments.
- Coordinate with Business Analysts and Rule Authors to validate rule changes.
- Maintain rule dictionary versions, repository synchronization, and rule metadata integrity.

3. Java & API Support

- Debug Java service issues such as API failures, integration breakdowns, exception handling, or configuration discrepancies.
- Analyze thread dumps, heap dumps, API response failures,



and JVM-level problems.
- Support Java microservices or monolithic systems interacting with Blaze.

4. Deployment & Environment Management

- Perform and validate rule deployments, Java service releases, and configuration updates.
- Support CI/CD processes (Jenkins/Azure DevOps/GitLab) from a support standpoint (non-development).
- Ensure environment readiness and coordinate with Dev, QA, and Infra teams for releases and patching.

5. Monitoring & Reporting

- Monitor logs through tools like Splunk, ELK, Dynatrace, AppDynamics, etc.
- Provide daily/weekly incident reports, stability metrics, and SLA tracking.
- Maintain and enhance dashboards for rule/runtime monitoring (if applicable).

6. Documentation & Process Compliance

- Maintain SOPs, runbooks, RCA documents, and knowledge base articles.
- Participate in audit, compliance, and change-management processes.
- Support DR drills and business continuity plans.

Required Technical Skills

- Strong experience supporting applications built on FICO Blaze Advisor (rule sets, RFD, BOM, rule flows, rule repository).
- Handson experience with Java/J2EE application support.
- Good understanding of REST/SOAP APIs, XML/JSON, and integration frameworks.
- Proficiency with application servers (Tomcat, JBoss, WebSphere).
- Strong SQL skills on Oracle, MySQL, or SQL Server.
- Command over analyzing logs, exceptions, and performance metrics.
- Experience with Git/SVN, Maven/Gradle, and CI/CD tools.

Job Type

- Full-time
- Work Mode: Mumbai (Vikroli)
- Availability: Rotational or extended hours during high-severity issues

📌 Blaze Advisor (Mumbai)
🏢 ICICI Lombard
📍 Mumbai