This is complete US shift job - Work from Office.

ROLES & Responsibilities

- Process daily billing and handle failed transactions with good judgment.
- Resolve billing issues and customer queries from SAP and exceptions.
- Prepare, review, and validate billing documents for accuracy.
- Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
- Submit invoices as per customer requirements.
- Escalate unresolved issues to supervisors promptly.
- Ensure invoices are accurate and sent on time.
- Review and adjust invoices when corrections are needed.
- Perform any additional tasks as required by the business.

EXPERIENCE

2 - 6 years of experience in OTC Billing, Dispute resolution in Billing

Experience with SAP is preferred

SKILLS AND COMPETENCIES

- MS-Office Basic/Advanced (MS-Word/Excel/PowerPoint)
- Decent communication skills
- Focuses on delivering a positive customer experience
- Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
- Ability to multi-task and prioritize the task based on the criticality.
- Solid organizational and time management skills - ability to organize

📌 Billing AssociateC || Chennai - US Shift
🏢 HCLTech
📍 Chennai