You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.

Key Responsibilities

Client Solutioning & Stakeholder Management

- Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
- Collaborate with cross-functional teams to manage projects and deliver client commitments.
- Proactively communicate risks, delays, and solutions to stakeholders.
- Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).

Process Excellence & Automation
- Define, document, and monitor processes, ensuring compliance and continuous improvement.
- Identify automation opportunities and implement efficiency enhancements.
- Partner with statistical and market data teams to improve data quality and standardization.

Project & Quality Management
- Scope project requirements accurately and manage stakeholder expectations.




- Prepare and track KPIs for on-time delivery and data accuracy.
- Support deployment of new initiatives and ensure effective implementation.

Team Leadership

- Lead and develop a team of analysts/specialists, fostering engagement and performance.
- Allocate resources effectively, monitor KPIs, and act as an escalation point.
- Coach team members, identify talent, and manage performance improvement plans.

Qualifications

Bachelor’s/Master’s degree.

- Minimum 6 years of experience in operations with proven leadership skills.
- Robust communication and stakeholder management skills.
- Analytical mindset with problem-solving ability.
- Exposure to process improvement methodologies and project management.
- Technical familiarity with tools like Power BI and automation platforms.
- Fluency in English; additional languages are a plus.

Competencies

- Leadership and People Management
- Stakeholder Engagement
- Process Optimization and Automation
- Analytical Thinking and Problem Solving
- Project Management and Delivery
- Communication and Collaboration

📌 BI- Associate Manager (Gurgaon Rural)
🏢 Nielseniq
📍 Gurgaon Rural