Back Office Executive – Sales & Marketing

Company: erpOI

Location: Dombivali, Maharashtra

Job Type: Full-time | Work from Office

Department: Sales & Marketing

Experience: 1–3 years

About erpOI erpOI is a technology and business solutions company focused on helping organizations leverage enterprise technology to improve the way they operate and grow.

We work across business and technology functions, connecting organizations with the right solutions, expertise, and talent to support their digital transformation journey.

About the Role

We are looking for a Back Office Executive – Sales & Marketing to join our Dombivali office.

This role is ideal for someone who enjoys communicating with people, following up on business opportunities, maintaining sales records, and supporting the overall sales and marketing function.

The candidate will work closely with the sales and business development team to manage leads, coordinate with prospective clients, maintain databases, prepare sales documentation, and support marketing activities.

Key ResponsibilitiesBusiness Development & Sales Support

- Generate and follow up on business leads through calls, emails, online platforms, and other channels.
- Communicate with prospective clients and understand their basic requirements.
- Maintain regular follow-ups with leads and prospects.
- Coordinate meetings, calls, and discussions between prospects and the sales team.
- Support the sales team in moving leads through the sales pipeline.
- Maintain accurate records of enquiries, leads, prospects, and customer interactions.

Back Office & Coordination
- Prepare quotations, proposals, presentations, reports, and other sales-related documents.




- Maintain and update customer and prospect databases.
- Track enquiries, follow-ups, meetings, and opportunities.
- Prepare daily, weekly, and monthly sales reports.
- Coordinate with internal teams to ensure timely responses to customer requirements.
- Maintain proper documentation and records of sales activities.

Marketing Support
- Assist in executing sales and marketing campaigns.
- Support digital marketing and promotional activities as required.
- Conduct basic market and competitor research.
- Assist with preparation of marketing materials and presentations.
- Support other business development initiatives undertaken by the company.

Customer Relationship Management
- Maintain skilled communication with existing and prospective customers.
- Follow up with existing customers for potential repeat business and new requirements.
- Ensure timely responses to customer queries and requests.
- Build and maintain positive professional relationships with prospects and customers.

Required Skills
- Valuable verbal and written communication skills.
- Strong follow-up and coordination abilities.
- Basic understanding of sales and marketing.
- Good interpersonal and relationship-building skills.
- Proficiency in MS Excel, MS Word, and PowerPoint.
- Ability to maintain databases and prepare reports.
- Good organizational and time-management skills.




- Ability to handle multiple tasks and deadlines.
- Comfortable communicating with customers over phone, email, and other channels.
- Willingness to learn and take ownership of assigned responsibilities.

Qualification & Experience
- Graduate in any discipline.
- 1–3 years of experience in Business Development, Sales, Marketing, Sales Coordination, Back Office, Telecalling, Customer Relationship Management, or a related field.
- Freshers are welcome if they have strong communication skills and a genuine interest in Sales & Business Development.

Preferred Candidate Profile The ideal candidate should be:
- Confident and professional while communicating with clients.
- Proactive with strong follow-up skills.
- Organized and detail-oriented.
- Comfortable working with targets and deadlines.
- Good at maintaining records and documentation.
- A quick learner who can adapt to new processes and tools.
- Comfortable working from the Dombivali office.

Key Performance Areas
- Lead generation and follow-up
- Lead conversion support
- Customer/prospect coordination
- Timely completion of sales activities
- Sales documentation and reporting
- Database/CRM management
- Marketing activity support
- Customer relationship management

Important: This is a work-from-office position based in Dombivali, Maharashtra.

Ability to commute/relocate

- Dombivali, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- What is your current CTC?
- What is your expected CTC?

Experience
- Business Development/ Marketing/Back Office coordination: 1 year (Required)

Work Location: In person

📌 Back Office Executive - Sales and Marketing (Dombivli)
🏢 erpOI
📍 Dombivli