Role & responsibilities

- Manage and maintain strong relationships with customers
- Drive sales activities and support business growth initiatives
- Prepare and generate customer-specific quotations and offers
- Handle end-to-end order processing and ensure timely execution
- Coordinate with internal teams for smooth dispatch and delivery follow-ups
- Track and follow up on customer payments to ensure timely collections
- Execute export orders in compliance with international trade and customs regulations
- Coordinate closely with customers for export documentation and requirements
- Generate accurate invoices for domestic and export transactions
- Monitor and follow up on forex remittances from global customers
- Reconcile payments and coordinate with the finance team for closure (knock-off process)
- Ensure proper documentation and record-keeping for all transactions

Preferred candidate profile Bachelors degree in Commerce, Business Administration, or a related discipline





- 2–5 years of experience in export order processing, sales coordination, or customer service
- Good knowledge of export documentation, customs regulations, and international shipping procedures
- Experience in handling sales realization and service-related transactions (e.g., repaired jobs)
- Robust skills in quotation/offer preparation and order management
- Experience in payment follow-ups and customer account handling
- Proficiency in ERP systems and MS Office tools, especially Excel
- Excellent communication skills for effective customer interaction and coordination
- Strong customer service mindset with problem-solving abilities
- High attention to detail and accuracy in documentation and reporting
- Ability to multitask, prioritize work, and meet deadlines
- Team player with the ability to coordinate across sales, logistics, and finance functions

📌 Back Office Executive (Coimbatore)
🏢 Rieter
📍 Coimbatore