Role & responsibilities

- Handle incoming and outgoing customer calls professionally.

- Respond to customer enquiries received through the Houseva website, phone, WhatsApp and other channels.

- Manage and update customer/lead information in the companys backend system.

- Follow up with leads and customers and maintain proper records of conversations and requirements.

- Coordinate with the sales, site and operations teams to ensure timely responses to customers.

- Handle basic website backend activities such as updating enquiries, customer details, service information and other content as required.

- Monitor website enquiries and ensure no genuine lead is missed.

- Prepare basic reports, maintain Excel/Google Sheets and update daily activity records.

- Schedule appointments, site visits and follow-ups when required.

- Assist the management team with day-to-day administrative and backend activities.

- Maintain professional communication with customers and provide a good overall customer experience.

Preferred candidate profile

- Graduate or undergraduate with good communication skills.





- Comfortable speaking with customers over phone calls.

- Good knowledge of English and Hindi; knowledge of Bengali will be an advantage.

- Basic knowledge of MS Excel, Google Sheets, email and internet applications.

- Comfortable learning and working with website/admin panels and CRM/backend software.

- Good typing and computer skills.

- Should be organized, responsible and able to maintain accurate records.

- Good follow-up skills and a customer-friendly attitude.

- Freshers can apply; candidates with experience in back office, telecalling, customer support, real estate or website management will be preferred.

Perks and benefits

- Market-competitive salary with performance-based incentives.

- Opportunity to work with a growing real-estate/home-services startup.

- Learning and growth opportunities.

- Performance-based career progression.

- Friendly and professional working environment.

- Training will be provided for company processes and backend systems.

📌 Back Office Executive (Howrah)
🏢 Houseva
📍 Howrah