Role Summary To handle customer queries related to statutory compliance (GST and taxation), provide accurate solutions, and support customers inmaintaining compliance through software usage.

Key Responsibilities:

- Interact with customers (Accountants, CAs, Business Owners) to understand compliance-related queries

- Provide support through calls, email, WhatsApp, and remote access

- Resolve GST and compliance-related issues (returns, tax calculation, errors)

- Follow SOPs, maintain SLA timelines, and complete troubleshooting before escalation

- Log accurate ticket details, updates, and call outcomes in CRM

- Guide customers on compliance features and statutory processes within the software

- Maintain clear, professional, and empathetic communication with customers

- Provide timely updates and ensure proper resolution

Skills Required:





Basic Accounting Knowledge

- Understanding of GST / Taxation concepts (preferred)

- Problem-Solving AbilityGood Communication Skills

- Learning Attitude Inclination towards Accounting, Taxation, and Compliance

Eligibility Criteria:

- Fresher Commerce background preferred

- Basic knowledge of accounting conceptsCareer Growth Opportunities:Strong foundation in GST and statutory complianceExposure to real-time business and taxation scenarios

- Opportunity to build career in accounting and compliance domain

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Back Office Executive (Andheri East)
🏢 Antraweb Technologies
📍 Andheri East