??????????: 18–25 Years

???????? ??????????: 10+ Years as an IT Operations Leader in Software / BPO

????????: Mumbai (Only Local candidates preferred)

?????????: B.E./B.Tech

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We are looking for an experienced ????????? ???? ????????? – ?? ?????????? to lead and manage global IT operations and infrastructure.

The role will oversee the organization's ???? ???????, ????????, ???????, ???????, ????? ????????? ??? ???-???? ?????????, with responsibility for operational excellence, security, compliance, scalability and business continuity.

The ideal candidate should have strong expertise in ?? ?????????????? ?????????? ?????? ????? ??? ??-??????? ????????????, IT security and IT operations, preferably within ??/????, ????????, ??? ?? ??? ????????????.

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?. ????????? ??????????

Develop and execute IT infrastructure strategies aligned with business objectives.

Lead cloud migration, infrastructure modernization, automation and digital transformation initiatives.

Drive scalable, secure and resilient infrastructure architecture.

?. ?? ?????????? ??????????

Oversee day-to-day IT infrastructure operations.

Manage incident, problem and change management processes.

Act as the escalation point for complex infrastructure incidents and operational issues.

Ensure high availability, uptime, performance and reliability.

Oversee development, staging and production environments.

Ensure IT operations follow ITIL best practices.

1. ????? & ??????????????

Oversee AWS, Azure and/or GCP and on-premise infrastructure. Manage enterprise servers, storage, virtualization, networks and data centers.

Ensure infrastructure scalability, availability and performance.





Drive capacity planning and performance optimization.

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Oversee Disaster Recovery (DR) planning, testing and implementation.

Lead Business Continuity initiatives for critical systems.

Ensure appropriate backup, recovery and high-availability strategies.

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Lead and mentor infrastructure engineers and IT support teams.

Establish accountability, collaboration and continuous-improvement practices.

Build and maintain a high-performing IT operations organization.

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Ensure infrastructure complies with organizational security policies and regulatory requirements.

Work closely with cybersecurity teams to strengthen infrastructure security.

Implement proactive measures to prevent security breaches.

Support infrastructure controls, audits and governance.

Ensure protection of data and intellectual property, particularly in KPO operations.

?. ?????? & ?????? ??????????

Manage infrastructure vendors and service providers.

Own infrastructure budgets, forecasts and cost optimization initiatives.

Evaluate technology and service-provider performance.

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Implement infrastructure monitoring tools and dashboards.

Drive proactive detection and resolution of infrastructure issues.





Report infrastructure health, performance, availability and KPIs to senior leadership.

????????? / ???? ????????????

- 18–25 years of overall experience.
- 10+ years in IT Operations leadership within Software/BPO/ITES environments.
- Strong experience managing cloud and on-premise infrastructure.
- Enterprise infrastructure architecture and design.
- Strong knowledge of AWS, Azure and/or GCP.
- LAN/WAN, VPN, firewalls, load balancers and network monitoring.
- VMware / Hyper-V virtualization.
- SAN/NAS and enterprise storage.
- High availability, backup and DR.
- Infrastructure monitoring tools such as SolarWinds / Nagios.
- Automation using Ansible, Terraform, PowerShell and/or Python.
- Strong ITIL / ITSM knowledge.
- End-user computing, desktop support, endpoint management and VDI.
- MDM and remote-support technologies.
- Infrastructure security, governance and compliance.
- Knowledge of ISO 27001 and GDPR.
- Capacity planning and performance tuning.
- Robust DR/BCP planning and testing experience.
- Excellent leadership, stakeholder management and communication skills.

????????? ??????????
- Software / BPO / ITES / KPO industry experience.
- Global IT operations leadership.
- Hybrid-cloud transformation.
- Large-scale infrastructure modernization.
- Data governance and IP protection within KPO environments.
- Enterprise ITSM platforms.
- Experience managing large infrastructure teams and vendor ecosystems.

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The ideal candidate should be a ?????? ?? ?????????? ?????? ?????? ???? ? ???? ?????????????? ????????? ?? ????????? ???????.

📌 AVP – IT Operations (Mumbai)
🏢 Asian Hires
📍 Mumbai