Provide deskside support for end user devices including desktops, laptops,
mobile devices, printers, and network peripherals.
Troubleshoot hardware and software issues across Windows, macOS, and standard
enterprise applications.

RESPONSIBILITIES

Provide deskside support for end user devices including desktops, laptops,
mobile devices, printers, and network peripherals.
Troubleshoot hardware and software issues across Windows, macOS, and standard
enterprise applications.
Perform system imaging, hardware upgrades, and replacements.
Manage asset inventory and ensure timely updates.
Coordinate with L2/L3 and infrastructure teams as needed.
Support video conferencing equipment and meeting room setups.
Proven experience in deskside or IT support roles.
Solid knowledge of Windows 10/11, macOS, MS Office 365, and common enterprise
tools.
Familiarity with remote support tools (e.g., SCCM, TeamViewer, Any Desk,
ServiceNow, etc.)
Excellent communication and interpersonal skills.
Ability to work independently in a distributed team environment.




Willingness to participate in an on call rotation, including evenings/weekends
(occasionally).
ITIL knowledge or certification is a plus.

QUALIFICATIONS

Bachelor’s degree in computer science, Information Technology, or related
discipline

2-3 years in IT Service Desk or technical support role

Proficiency in remote support tools & ticketing systems

Strong problem solving, communication, and customer service skills

Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice

Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

Certifications/trained likes of Microsoft Certified Professional (MCP), or
equivalent

Exposure to MDM tools (e.g., Intune, JAMF)

Ability to multitask, prioritize workload under pressure, and work in a 24/7
rotational environment

ABOUT US:

Bristlecone is the leading provider of AI-powered application transformation
services for the connected supply chain. We empower our customers with speed

📌 Specialist - IT Operations (Mumbai)
🏢 Bristlecone
📍 Mumbai