We are seeking a proactive and detail-oriented skilled to join our WBG
Operations team at the Customer Service Desk. The ideal candidate will have
hands-on experience in banking operations, particularly in RTGS/NEFT
transactions, fund transfers, and tax payments. This role requires strong
communication skills, a customer-centric approach, and proficiency in Excel to
support daily operational tasks and client servicing.

RESPONSIBILITIES

Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at
the branch, mid-office, or front office level. Provide prompt and accurate
support to customers and internal teams regarding transaction status, payment
issues, and operational queries. Ensure compliance with internal policies and




regulatory guidelines during transaction processing. Maintain and update
transaction records and reports using Excel and internal banking systems.
Collaborate with other departments to resolve discrepancies or escalations
related to customer transactions. Monitor transaction queues and ensure timely
execution of all payment instructions. Assist in audits and internal reviews by
providing necessary documentation and reports. Continuously identify areas for
process improvement and contribute to enhancing service delivery.

📌 Operations Team Member-WBG OPERATIONS (New Delhi)
🏢 Kotak
📍 New Delhi