Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to provide sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

- Handle collections for specific products within the assigned area.
- Ensure collection efficiency and manage cost of collections.
- Track and control delinquency by bucket and DPD, focusing on non-starters.
- Review account allocations and set collection targets for agencies and in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Manage productivity by setting parameters and reviewing performance daily.
- Ensure adequate 'Feet on Street' availability area-wise,



bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies and DCTs, and evaluate them regularly.
- Collaborate with the legal team to initiate legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

- Support managerial and leadership responsibilities including talent acquisition and retention.
- Ensure team members are aligned with organizational goals and performance expectations.

What We Are Looking For

Education

- Graduate – Any discipline.
- Postgraduate – Any discipline.

Experience

- Minimum of 2 years of experience in collections.

Skills and Attributes

- Robust leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sound understanding of legal guidelines related to collections.
- Ability to analyze delinquency data and implement effective recovery strategies.
- Proficiency in managing collection agencies and in-house teams.
- Capability to build and maintain client relationships.

📌 Associate Debt Manager-Flows-Cross Sell (Bahraich)
🏢 IDFC FIRST Bank
📍 Bahraich