To own end-to-end appointment delivery management and drive transportation performance for assigned Online B2B customers.
Key Objectives
- End-to-end appointment delivery management of assigned customers
- Vendor and transporter management coordination with 3PL partners for stock prioritization and delivery
- Coordination with pan-India 3PL partners for online order processing and transportation management.
- Transporter SLA and 3PL KPI management
- Online transportation P&L; ownership
- Handling critical business periods with agility (peak season, high-volume events)
- Post-delivery POD reconciliation and discrepancy management
- Daily online reports preparation and communication with stakeholder.
- Ensuring adherence to online customer/marketplace guidelines; SOP preparation as required
Key Performance Indicators:
- Stock ageing with transporters
- Discrepancy closure within 7 days
- 100% Appointment adherence
- Daily MIS tracker for appointment report
- Transportation P&L; performance
- 3PL/Transporter SLA adherence
Organizational relationships: Close coordination required with all departments of the company.
- Internal: Sales team, 3PL, Partner
- External: Online Channel Partners (Amazon, Flipkart, Myntra, etc.), Transporters
Eligibility Criteria And Functional Competencies Required:
- 2-5 years' experience
- Prior knowledge of transportation and warehouse operations
- Knowledge of SAP, Warehouse management system (WMS)
- Strong Excel skills for managing high data volumes
- Positive analytical skills to interpret reports and offer solutions
- Crisis/critical situation management