Cisco CVP / IVR Developer
Openings: 2
Location: Offshore / Remote
Experience: 8 Years
Start: Immediate
Work Mode: Remote / Offshore
Priority: Very High
Job Summary
We are looking for an experienced Cisco CVP / IVR Developer to develop, enhance, and support Cisco CVP-based IVR applications and customer self-service call flows. The candidate should have strong hands-on experience with CVP, VoiceXML, Java/J2EE, UCCE/ICM, SIP, APIs, and SQL.
Key Responsibilities
- Design, develop, test, deploy, and maintain Cisco CVP/IVR applications.
- Develop and enhance customer self-service call flows.
- Integrate IVR applications with REST/SOAP APIs, databases, and enterprise applications.
- Work with speech recognition, DTMF, call routing, and voice interaction flows.
- Troubleshoot and resolve production issues related to CVP/IVR applications.
- Analyze call flows, logs, and system behavior to identify and resolve defects.
- Participate in code reviews, releases, deployments, and application maintenance.
- Prepare and maintain technical documentation.
- Collaborate with business, QA, infrastructure,



and contact-center teams.
- Follow Agile development practices and established CI/CD processes.

Required Technical Skills — Top 8
- Cisco CVP (Customer Voice Portal)
- IVR / VoiceXML
- Java / J2EE
- Cisco UCCE / ICM
- SIP / VoIP
- REST / SOAP Web Services
- SQL / Database Integration
- Git / CI-CD

Preferred Skills
- Cisco Contact Center technologies
- Speech-enabled IVR
- DTMF and call-routing technologies
- Production support and troubleshooting
- Agile/Scrum
- CI/CD and release management
- Experience integrating IVR with enterprise applications

Candidate Profile
- 5–8 years of relevant development experience.
- Strong hands-on experience developing Cisco CVP/IVR solutions.
- Strong programming experience in Java/J2EE and VoiceXML.
- Experience with UCCE/ICM and SIP environments.
- Robust API and database integration experience.
- Able to troubleshoot production issues independen

📌 Cisco CVP (Thoothukudi)
🏢 Info way Solutions
📍 Thoothukudi